Terms of Service

“Herding Cats,” “we,” and “us” means the company operating the Service. “You” means the company or organization that opens a workspace, and each person who uses the Service under that workspace. The Service is built for business use; account holders must be at least 18 and authorized to act for their organization.

Herding Cats provides software for planning and running touring event seasons — staffing, travel and rooming, registration, documents, inventory, finance reporting, and related tools. Features vary by plan and by which optional modules your workspace has enabled. We improve the Service continuously; features marked beta or experimental may change or be withdrawn as they mature.

You're responsible for the people you invite: keep access limited to those who should have it, keep sign-in credentials confidential, and tell us promptly at MeowCaniHelpYou@tryherdingcats.com if you believe an account has been compromised. We may suspend access that we reasonably believe threatens the Service or other customers' data.

Everything you put into your workspace — events, rosters, staff profiles, documents, financial records — is yours (“Customer Data”). We claim no ownership of it. You grant us only the limited license needed to host, process, back up, and display it to run the Service for you.

You can export your data in standard formats (Excel, CSV) at any time while your account is active. If you close your account, we'll delete your Customer Data from production systems within a reasonable period, subject to legal retention requirements and residual copies in backups that expire on schedule.

Workspaces routinely contain personal information about staff, contractors, studios, and event participants — including, for many customers, information about minors entered in the course of running competitions. You are the controller of that information and you're responsible for having the right to enter it, including any consents or notices your jurisdiction requires. We process it on your behalf as described in our Privacy Policy.

• Don't use the Service to break the law, or to store or distribute unlawful content.
• Don't probe, overload, or interfere with the Service's security or other customers' workspaces.
• Don't resell, sublicense, or white-label the Service without a written agreement with us.
• Don't use automated scraping against the Service outside documented export features.

Paid plans are priced as described on the Pricing page — never per seat. The free tier is a real, permanent plan with its published limits — not a timed trial. Subscriptions are billed through Stripe; you authorize the charges for the plan and any optional modules or usage-priced features you turn on. Usage-priced features show their meter in the product before you spend.

We may change pricing with reasonable advance notice; changes take effect at your next renewal, never mid-cycle. If you stop paying, your workspace drops to the free tier's capabilities — your data is not held hostage.

If you enable the Registration module, payments from studios flow through your own connected Stripe account. You are the merchant of record for those payments; we are not a party to transactions between you and your customers, and refunds, chargebacks, and taxes on those sales are your responsibility. Stripe's own terms apply to your connected account.

Parts of the Service use AI models to draft plans, extract data from documents, and answer questions. AI-drafted changes require human approval before they take effect, and computed figures come from tested rules rather than model output — but AI-generated text and extractions can still be imperfect. Review what matters. AI output is assistance, not professional, legal, or financial advice.

We work to keep the Service available and fast, but it is provided without a guaranteed uptime level unless we've signed one with you. Planned maintenance and factors outside our control (hosting providers, networks) can interrupt availability. Support is provided by email; we're a small team and a human answers.

The Service — its software, design, and content other than Customer Data — belongs to us and our licensors. If you send us feedback or feature ideas, you agree we can use them without restriction or payment; the roadmap runs on exactly that.

You can stop using the Service and close your workspace at any time. We may suspend or terminate access for material breach of these terms that isn't cured after notice, or immediately for abuse that threatens the Service or other customers. On termination, the data-export and deletion commitments in section 4 apply.

The Service is provided “as is” and “as available.” To the maximum extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You remain responsible for your operational decisions — the Service informs them; it doesn't make them.

To the maximum extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Our total liability arising out of the Service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim (or $100 if you're on the free tier). These limits don't apply to your payment obligations or either party's willful misconduct.

You'll defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these terms, or your transactions with your own customers (including registration payments).

These terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in Delaware, which both parties consent to.

We may update these terms as the Service evolves. For material changes we'll give notice in the product or by email before they take effect; continuing to use the Service after that date means you accept the updated terms. The “Last updated” date above always tells you the current version.