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Something isn't working. Tell us what happened.

Write it the way you'd say it out loud. No account or case number needed.

• Say what you were doing.

  The screen, the event, and what you expected. That's usually enough.

• A person answers.

  US-based, every plan including free. No ticket robot.

• Weekend-critical goes first.

  If it's stopping a show, say so. It jumps the queue.

Family-run, US-based. The person who replies can fix it.

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